Digital Product Refund Policy

Last updated: 12 September 2026

1. Digital nature of the products

ZEVUM products may be supplied as downloads or other forms of immediate digital access. Once a digital product has been successfully delivered or accessed, it cannot be physically returned in the way a tangible product can.

2. Refund requests

Refund requests will be considered where, for example, the customer was charged incorrectly, did not receive the purchased product after reasonable delivery troubleshooting, or the supplied files are materially defective and ZEVUM cannot provide a working replacement. Requests are assessed on the facts of the individual transaction and applicable consumer rights.

3. Change of mind

Where legally permitted, we may decline a change-of-mind refund after the digital product has been delivered or accessed. This does not limit any mandatory rights the customer has under applicable law.

4. How to request help

Contact with the purchaser's email address, transaction reference and a short description of the issue. We will first try to resolve delivery or file-access problems.

5. Approved refunds

Where a refund is approved, it will normally be returned through the original payment method, subject to the payment provider's processing timelines.